Frequently Asked Questions
How do I book a table?
Reservations can only be made over the phone directly to the store you wish to visit. Please search here to view a list of all our stores and their contact details. We do advise booking tables in advance for large groups and during busy periods such as weekends and school holidays.
What time do you open?
To see what time your store of interest is open, check out the store on our Locations page here where it will have all the store information.
Where can I see your menu?
You can preview our menu on our website by clicking here.
Do you sell gift vouchers?
Yes, gift vouchers are available at each of our stores and are the perfect gift for a loved one! They are available in amounts of £10. They are currently available to purchase instore only. Please visit your local store to purchase.
How do I contact Head Office directly to make a complaint, compliment a staff member or anything else?
Head Office is only contactable via email. Please click here to get in touch with us directly.
What facilities for babies do you have?
Most of our stores have highchairs available and unisex bathrooms equipped with baby changing facilities. All our staff are more than happy to help if you require hot water for a bottle or require food to be heated up. To find out if the store you want to visit has these facilities please click here to view a list of our stores and their details.
How long are the waiting times?
At Delightful Desserts, all desserts are made fresh to order and we strive to get every dessert out to our customers as quickly as possible. But during busy periods (like weekends and school holidays) our waiting times can be increased. If you are ever in a hurry please ask our staff what the waiting times are.
Do you have Gluten Free options?
On our menu, we have a selection of Gluten Free options which include a selection of gelatos, our Banana Split Sundae, Scrumptious Sorbet Sundae, our Fruit platters, Carrot cake, New York cheesecake and Apple and Blackberry Crumble. We are always looking into ways to expand our Gluten Free options on our menu, so please keep an eye out for any future additions to our menu!
Do you have any Dairy Free options?
We have a limited selection of dairy free options currently. We have a selection of sorbets, a delicious sorbet sundae which is a sundae consisting of sorbet with layers of juicy fruit. We also have fruit platters which can be served with a scoop of sorbet. We are always looking into ways to expand our Dairy Free options on our menu, so please keep an eye out for any future additions to our menu!
Do you serve any Vegan-Friendly desserts?
For our Vegan-Friendly range, we have a selection of Sorbets, the Scrumptious Sorbet Sundae and our choice of Fruit Platters. For our Fruit Platters, swap out the chocolate sauce for a scoop of Sorbet of your choice. Like our Gluten Free and Dairy Free options, we are always looking into ways to expand our range, so please keep an eye out for future updates.
Do you offer Afternoon Tea?
You can find out more and book our Delightful Afternoon Tea at selected stores on our website here. Our Afternoon Tea is perfect for parties such as baby showers or family get-togethers.
Can I book a Kid’s Birthday Party?
Do you do Home Delivery?
All of our stores have a takeaway option. Most stores offer home delivery. To find out if the store closest to you offers home delivery please click here to view all our stores and see if they offer home delivery.
Do you do Take Away?
All of our stores offer a takeaway option. If you already know what you would like to order, you can easily ring the store directly and they will have your order ready for you to collect.
How can I keep up to date with all your latest offers and promotions?
Subscribe to our newsletter here. We will send you regular updates, latest offers and you will get a free slice of cake on your birthday!
How do I follow you on social media?
All of our stores have their own Facebook page. To follow your local store please click here to find out what your store facebook page is. We have a twitter page here, and follow us on Instagram here.
I have an allergy or food intolerance, can I eat at your restaurants?
Please view our allergen notice by clicking here.
I am raising money for a charity, school or I am fundraising, can you support me?
Please contact your local store via email for any of these requests. Go to our locations page here and see the email address you need to send your request to.
I am looking for a job, are you hiring?
Please contact your local store via email for this information. Go to our locations page here and see the email address you need to send your CV to.
I am a supplier and I would like to speak to someone about working with Delightful Desserts.
Please contact Head Office via email on firstname.lastname@example.org with all your information.